Shipping policy

Last updated: 24 June 2026

This Shipping Policy explains how orders placed through Inspired to Flow are produced, shipped and delivered.

1. Made-to-order production

All Inspired to Flow fine art prints are made to order.

After an order has been confirmed, it is sent to one of our trusted production and fulfilment partners for printing, packaging and shipment. Production takes place before the order is dispatched.

Processing times may vary depending on the product, size, production location, current order volume and other operational circumstances.

2. Shipping destinations

We ship to selected destinations worldwide.

The countries and regions currently available for delivery are shown during checkout. If a delivery address cannot be accepted at checkout, we are unfortunately unable to ship the order to that destination at that time.

Shipping availability may occasionally change due to carrier limitations, international restrictions, service disruptions or other circumstances outside our reasonable control.

3. Shipping costs

Shipping costs are calculated based on the delivery destination and the contents of the order.

The applicable shipping charge will be clearly displayed at checkout before the order is submitted and payment is completed.

We will not impose any additional shipping charge after the order has been placed without the customer’s express agreement.

If a parcel is returned for a reason attributable to the customer, such as an incorrect or incomplete address, failure to collect the parcel, refusal of delivery or failure to pay properly disclosed import charges, and the customer requests reshipment, we may require payment of the actual and reasonable reshipping costs before the parcel is sent again.

No additional reshipping charge will apply where the return resulted from an error by Inspired to Flow, our production or fulfilment partner, or the delivery carrier.

4. Estimated delivery times

Most orders are produced and delivered within approximately 7–14 business days from the date the order is confirmed.

This is an estimated timeframe and not a guaranteed delivery date unless a specific delivery date has been expressly agreed with the customer.

Delivery times may vary depending on:

the delivery destination;
production time;
the selected product and size;
carrier availability;
customs processing;
public holidays;
severe weather;
periods of unusually high demand; or
other circumstances outside our reasonable control.

Business days do not include weekends or public holidays.

Where applicable law provides a mandatory maximum delivery period, including the 30-day default period applicable to consumer sales in the European Union, that period will apply unless a different delivery time has been agreed.

We recommend allowing additional time when ordering for a particular occasion or deadline.

Nothing in this section limits the customer’s statutory rights in relation to delayed or undelivered goods.

5. Order confirmation and tracking

After placing an order, the customer will receive an order confirmation by email.

Once the order has been produced and dispatched, a shipping confirmation email will be sent containing the available tracking information.

Tracking information may take some time to become active or update after a shipping label has been created or the parcel has been handed to the carrier.

Customers are responsible for providing a valid email address and checking their inbox, including any spam or junk folders, for order and shipping notifications.

6. Multiple shipments

Some orders may be produced or shipped from different fulfilment locations. Products may also be packaged separately where necessary for safe transportation.

As a result, an order containing more than one item may arrive in separate parcels and at different times. Where an order is divided into multiple shipments, separate tracking information may be provided for each parcel.

The customer will not be charged an additional shipping fee solely because we divide an order into multiple shipments.

7. Delivery address

Customers are responsible for ensuring that the delivery address and contact information provided during checkout are complete and accurate.

Please review the address carefully before submitting the order and check the details in the order confirmation email.

If an address needs to be corrected, please contact us immediately at info@inspiredtoflow.com. We will make reasonable efforts to update the address, but changes cannot be guaranteed once production or shipping has begun.

Once an order has been dispatched, we may no longer be able to change or redirect the delivery address.

If a parcel is returned because the address provided by the customer was incorrect or incomplete, the customer may be required to pay the actual and reasonable cost of reshipping before the order is sent again.

No additional cost will be charged where the address error was caused by Inspired to Flow, our production or fulfilment partner, or the delivery carrier.

8. Risk during delivery

Inspired to Flow remains responsible for the risk of loss of or damage to an order until the customer, or a third party designated by the customer other than the delivery carrier, has acquired physical possession of it.

Where the customer independently appoints a carrier that was not offered by Inspired to Flow, the risk may pass to the customer when the order is handed to that carrier, to the extent permitted by applicable law.

9. Customs, import duties and taxes

Depending on the delivery destination and applicable local rules, international shipments may be subject to import duties, taxes, customs clearance fees or carrier handling charges.

Any shipping charges, duties or taxes collected by Inspired to Flow will be shown at checkout before the order is placed.

Where import duties, taxes or other customs-related charges cannot reasonably be calculated or collected in advance, they may be charged separately by the relevant customs authority, government agency or delivery carrier. Where permitted by applicable law and properly disclosed before purchase, such charges are the responsibility of the recipient.

Inspired to Flow does not determine or control charges imposed directly by customs authorities or delivery carriers and cannot predict their amount.

Customers are responsible for checking any applicable import requirements in their country before placing an order. Customs processing may also result in delivery delays outside our reasonable control.

Nothing in this section requires the customer to pay a charge that was required by law to be disclosed before purchase but was not properly disclosed.

10. Delayed shipments

Delivery estimates can occasionally be affected by carrier delays, customs processing, severe weather, public holidays, local disruptions or other circumstances outside our reasonable control.

If an order has not arrived within the estimated delivery period, the customer should review the tracking information provided in the shipping confirmation email and check whether the carrier has provided a delivery notice or further instructions.

Please contact us at info@inspiredtoflow.com if the parcel remains significantly delayed.

We will review the available tracking information and, where appropriate, investigate the shipment with the relevant production or fulfilment partner and delivery carrier.

Nothing in this section limits the customer’s statutory rights where an order is not delivered within an agreed or legally applicable delivery period.

11. Lost shipments

If tracking information has not updated for an extended period or the parcel has not arrived within a reasonable time after the estimated delivery date, please contact us as soon as possible.

We recommend contacting us within 30 days of the estimated delivery date so that carrier records remain available and the matter can be investigated promptly. This recommendation does not create a mandatory claim deadline or limit any statutory rights available to the customer.

We will review the tracking information and investigate the shipment with the relevant production or fulfilment partner and delivery carrier.

If, after a reasonable investigation, we are unable to establish that the parcel was delivered to the customer or to a third party designated by the customer, we will arrange an appropriate replacement or refund in accordance with applicable law and our Returns & Refunds Policy.

12. Parcels marked as delivered

If tracking shows that a parcel has been delivered but it cannot be located, please contact us promptly at info@inspiredtoflow.com.

To help resolve the matter quickly, we may ask the customer to:

check around the delivery location;
ask other members of the household or building;
check with neighbours where appropriate; and
review any delivery notice, photograph or other information provided by the carrier.

We will review the available delivery information and, where necessary, investigate the delivery with the carrier or fulfilment partner.

A tracking status showing “delivered” does not by itself limit the customer’s statutory rights.

If delivery to the customer or an authorised third party cannot be established after a reasonable investigation, we will arrange an appropriate replacement or refund in accordance with applicable law and our Returns & Refunds Policy.

13. Unclaimed, refused or returned shipments

A parcel may be returned to the sender or fulfilment facility if:

the delivery address was incorrect or incomplete;
delivery was attempted but the parcel was not collected;
the recipient refused the shipment;
properly disclosed customs or import charges were not paid; or
the carrier was otherwise unable to complete delivery.

If we are notified that a parcel has been returned, we will contact the customer using the contact details provided with the order.

If the return resulted from an incorrect or incomplete address, failure to collect the parcel, refusal of delivery or failure to pay properly disclosed import charges, the customer may be required to pay the actual and reasonable cost of reshipping before the order is sent again.

If the customer does not request reshipment, any refund and any deduction permitted by applicable law will be handled in accordance with our Returns & Refunds Policy.

Refusing delivery or failing to collect a parcel does not by itself constitute a clear notice of withdrawal from the purchase contract. A customer wishing to exercise a right of withdrawal should notify us and follow the procedure described in our Returns & Refunds Policy.

No reshipping charge or deduction will apply where the parcel was returned because of an error by Inspired to Flow, our production or fulfilment partner, or the delivery carrier.

14. Damaged, defective or incorrect items

If an order arrives damaged, defective or incorrect, please contact us as soon as possible at info@inspiredtoflow.com.

Please include, where relevant and reasonably possible:

the order number;
a description of the issue;
clear photographs of the item;
photographs of the packaging; and
a photograph of the shipping label.

Prompt notification and clear photographs help us investigate the matter and arrange a resolution as quickly as possible. However, a delay in contacting us or an inability to provide photographs does not by itself limit any statutory rights.

Customers will not be required to return a damaged or defective print.

If an incorrect item was received, we will provide any necessary instructions.

We will arrange an appropriate replacement or refund in accordance with applicable law and our Returns & Refunds Policy.